Quality Objectives of SGS Infotech are defined for the financial year and are communicated down the line to all functional levels where they are broken down as key performance indicators for individual monitoring and achievement so that the corporate goals are achieved as a whole. The communication of the corporate objectives to all levels is through electronic media or hard copy. Listed below are the corporate objectives, which are stated and have been communicated throughout the company through this manual.
Customer Satisfaction: Through accurate customer need analysis and providing the appropriate products of specified quality and providing prompt customer care. The customer satisfaction is measured through survey once in a year and through the trends in customer complaints.
Timely Delivery: Compliance with delivery schedules.
Continuous Improvement: Through corrective and preventive actions.
